At Morayfield Vet we are committed to providing exceptional care for your beloved pets. In our effort to maintain the highest standards of service and accommodate the needs of all our clients and patients, we have established a cancellation and missed appointment policy. This policy is designed to ensure efficient scheduling, minimise disruptions, and optimise our ability to provide timely care to every animal in need.

We understand that unforeseen circumstances can arise, and appointments may need to be adjusted or cancelled. However, effective communication and adherence to our policy help us serve you and your pets better. Please take a moment to familiarise yourself with the following guidelines regarding appointment cancellations and missed appointments.

Appointment deposits

A deposit is required to secure an extended booking such as litters in for vaccination or post whelping checks for mum and bubs, which is put towards the visit. Litter bookings require a $50 deposit per pup/kitten and post whelping health checks requires a $50 deposit for the visit. Deposits are also required for clients with a history of missing scheduled appointments and for multiple pet appointments rescheduled within 24 hours.

Deposits are forfeited without refund when an appointment is missed with no notice, cancelled or rescheduled within 24 hours of the scheduled time.

Appointment cancellation

A cancellation fee is charged to large appointments that require a deposit for scheduling or for client files with booking restrictions due to consistent cancellation or missed appointments. These appointments may be cancelled with over 24 hours notice. If these appointments are cancelled within 24 hours of the scheduled time, the deposit is forfeited, and not refunded to the client.

Missed appointments

A missed appointment is an appointment not attended without cancelling or without prior notice. In this circumstance, you will be charged a $50 deposit for appointments made in the future, which is put towards the visit. Online booking restrictions will be put in place on those files with a history of missed appointments to accommodate the collection of deposits where necessary.

Thank you for choosing Morayfield Vet for your pet’s healthcare needs. Your cooperation and understanding are greatly appreciated as we strive to deliver compassionate and comprehensive veterinary services to our community.